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Student Services FAQ's

See below common FAQ's to our student services team and their answers

Do I have to have a diagnosis to access support?

The College does not require you to have a diagnosis to access support. It is always worth speaking to an Assessment and Support Co-ordinator to see what support the College would be able to offer you.

How do I apply for exam arrangements?

You can apply for exam arrangements by coming to Main Reception and ask for an application form. You can also discuss it with your tutors who will be able to advise you on what steps to take next. Alternatively you can email the exams team directly at: exams@lincolncollege.ac.uk  

Can I have exam arrangements if I have not had them before?


We welcome applications from learners even if they have not had the concessions previously. Please be aware that the College needs to ensure that access arrangements are fairly allocated and to this anything that you ask for must be your normal way of working.

To apply for exam arrangements you can go to Main Reception and asking for an application form. You can also discuss it with your tutors who will be able to advise you on what steps to take next. Alternatively you can email the exams team directly at: exams@lincolncollege.ac.uk  

Do I have to have support?

You do not need to access support and can decline support from the College by talking to an Assessment and Support Co-ordinator.

If I decline support what do I do if I want to change my mind?


If you have previously declined support but would like to change your mind, please visit Main Reception and ask to see an Assessment and Support Co-ordinator. You can also call 01522 876225 or email assessmentofficer@lincolncollege.ac.uk

Who can help me with my Mental Health?

The College has a number of Mental Health First Aiders that you can talk to. Please ask your tutor or Progress Coach who will ensure you receive support from a Mental Health First Aider.

Student Services also run a drop in service that you can access through Main Reception. You can also call 01522 876225 or email assessmentofficer@lincolncollege.ac.uk

You can also seek support for your Mental Health through external agencies such as:

  • Single Point of Access – Mental Health Support – Lincs 0303 123 4000 / Notts 01777274422
  • Young Minds – Mental Health Support under 25’s – www.youngminds.org.uk for urgent help text YM to 85258
  • Mind (Mental Health Support) – www.mind.org.uk – 0300 1233393 text 86463
  • Shout (free support in crisis) Text Shout to 85258 or www.giveashout.org CASY – Counselling Services Under 25’s (Notts and Lincs) – 01636 704620
  • NHS Talking Therapy (Notts 18+) 0300 555 5582
  • Online Counselling Services – Kooth.com (under 25’s)
  • Samaritans – www.samaritans.org / 116123
  • Lincolnshire Children’s Social Care – 01522 782 111
  • Lincolnshire Adult Social Care – 01522 782155

Who do I contact in an emergency?

    To contact a safeguarding staff member during the daytime call: 01522 876000 ext: 6219/6668 or 07580 975854 or you can e-mail safeguarding@lincolncollege.ac.uk  with concerns or enquiries at any time

    Other key contacts for out of hours support include:

    Lincs Suicide Safe: www.lpft.nhs.uk

    CRISIS Team 18+ - 01522 573648

    CRISIS Team Newark and Sherwood – 0300 3000131 or 01159560860  

    Notts Multi Agency Safeguarding Hub – MASH – 0300 500 8090

    Police and Emergency Services:

    Police – 101 non-emergency – 999 emergency

    Hate Crime – 08001381625 / www.stophateuk.org

    SARCS (Sexual assault support 18+ Lincs) 01522 524 402 / www.springlodge.org

    SARCS (Sexual assault support 18+ Notts) 0845 600 1588 / www.topazcentre.org

    Self-harm UK – www.selfharm.co.uk

    NHS Non-emergency (mental health assessment) – 111 Emergency 999

    Mental Health:

    Single Point of Access – Mental Heath Support – Lincs 0303 123 4000 / Notts 01777274422

    Young Minds – Mental Health Support under 25’s – www.youngminds.org.uk for urgent help text YM to 85258

    Mind (Mental Health Support) – www.mind.org.uk – 0300 1233393 text 86463

    Shout (free support in crisis) Text Shout to 85258 or www.giveashout.org

    Counselling and Advice:

    CASY – Counselling Services Under 25’s (Notts and Lincs) – 01636 704620

    NHS Talking Therapy (Notts 18+) 0300 555 5582

    Online Counselling Services – Kooth.com (under 25’s)

    Samaritans – www.samaritans.org / 116123

    Lincolnshire Children’s Social Care – 01522 782 111

    Lincolnshire Adult Social Care – 01522 782155

    EDAN (domestic abuse service) – 01522 510041 / www.southwestlincolnshireccg.nhs.uk

    Shelter (Housing and homeless advice) – www.shelter.org.uk

    Who can help me with my college work?

    The College can offer support for academic work through the Library, Progress Coaches and Tutors. If you feel you need additional support please talk to an Assessment and Support Co-ordinator by coming to Main Reception, calling 01522 876225 or emailing assessmentofficer@lincolncollege.ac.uk

    You can contact the Library for Study Skills Support by emailing library@lincolncollege.ac.uk 

    Who can I email for support?

    The Assessment and Support Team: assessmentofficer@lincolncollege.ac.uk

    Who can I call or talk to about support?

    The Assessment and Support Team : 01522 876225

    Do you provide tests for Dyslexia?

    Then College does not provide tests which diagnose dyslexia however we are able to offer appointments with the Specialist Teaching Team who will be able to provide advice about what additional support you will need whilst you study with us. If you are studying a High Education course please contact the team directly on 01522876225 to discuss this.

    Can I have someone to scribe for me in class?

    We will complete a support needs assessment with you and look together at the help you have had in the past, what help you need in college and how we can support you.

    Can the College give me a laptop?

    We will complete a support needs assessment with you and if you need to use a laptop we can loan these out. You will need a £10.00 deposit.

    What equipment can the College give me to help me?

    When we complete a support needs assessment with you we will look at any equipment you may need to help support your learning. We have a limited number of laptops and voice recorders which can be borrowed and reader pens can be issued to the tutors of students who need to use them in class.

    I had someone to help me in class at school. Can I have someone at College?

    We will complete a support needs assessment with you to look at your needs, what help you have had in the past, what help you require in College and how we can best support you.

    I am going to have an operation/to go into hospital, and I will need to take time off college. What will happen?

    Please notify your tutor as soon as you know the dates you are going to be off. If you are going to need an extended period away from College, or you will need support on your return to College, please also contact the Assessment and Support team on 01522 876225 or by e-mailing assessmentofficer@lincolncollege.ac.uk

    I can’t manage stairs. What happens at College?

    We will complete a support needs assessment with you to look at your mobility needs. This will include assessing which parts of the College are accessible to you and may include making a personal evacuation plan for you for use in an emergency.

    I need to be able to park near my lessons because I am have a disability/can’t walk very well. Can I have a parking space?

    The College has disabled parking spaces for blue badge holders. You do not need to book these. If you have any difficulty in finding a disabled parking space, please call the security staff who will guide you to a space. If you do not have a blue badge you will need to bring or send us a letter from a medical professional showing your mobility difficulties and need to park on site. If you require parking the College can then issue you with a “welfare space” for the dates and times when you attend

    How do I book a support needs assessment?

    To make an appointment with any of the Assessment and Support Co-ordinators please call 01522 876225 or email assessmentofficer@lincolncollege.ac.uk

    Where can I park?

    There is no student parking on site, however we sell discounted car parking tickets at Main Reception at Lincoln that can be used at a number of car parks around the city including Broadgate and they are £3.25 each which gives you a full days parking.

    Where can I get a bus pass from?

    Bus passes are issued by your local authority – if you live in Lincolnshire then that will be Lincolnshire County Council but depending on your circumstances we may be able to help with the cost of your travel. Please contact the Financial Support Team on 01522 876000 ext 6524 to find out more

    Can I get free college dinners?

    Yes if you meet the eligibility criteria you can get help to the sum of £3.50 for each day that you are in college.  Please contact the Financial Support Team for further information

    Is there help if I don't qualify for a travel pass?

    We may still be able to help you but it will depend on your financial circumstances please contact the Financial Support Team on 01522 876000 ext 6524 to find out more.

    Can I get help with other course costs like uniform and equipment?

    There is financial help available depending on your financial situation. All the information is on the website or you can contact the Financial Support Team on 01522 876000 ext 6524

    Can I get help with the cost of my course if I am over 19?

    Yes contact our enquiries office for more information - 030 030 32435 - enquiries@lincolncollege.ac.uk

    How can I find out more about Advanced Learner Loans?

    Advanced Learner Loans are for students aged 19+ who want to study a course that is level 3 or above. To find out more contact advancedlearnerloans@lincolncollege.ac.uk

    Can I get help with the cost of Childcare?

    We do offer financial assistance with the cost of childcare when you are at college please contact the Financial Support Team to see if you are eligible – give them a call on 01522 876000 ext 6524

    If I drive to college will you pay my petrol?

    This depends on your financial circumstances, please contact the Financial Support Team to see if you are eligible – give them a call on 01522 876000 ext 6524

    If I don't qualify for assistance with travel is there any other help that I can get?

    If you travel by train then you may be eligible for a non means tested 16 and 17 saver rail card or an 18 – 25 student rail card. Contact your local train station for more information. If you travel by bus contact your local service provider – Stagecoach for example offer numerous discounted ticked options.

    What can I do if I'm being bullied at college?

    Lincoln College does not tolerate bullying. If you feel that you are being bullied please contact our Safeguarding Team on 07580 975854.

    Does the college have a counselling service?

    Yes the College has a team of qualified counsellors who can support you with a wide range of problems. You can contact them by emailing counsellors@lincolncollege.ac.uk

    Does the college have a Chaplaincy Service?

    Yes the College works with St Swithins who have a really active youth church community. They can also put you in touch with a faith leader of your choosing. You can contact them by emailing youthworker@lincolncollege.ac.uk

    Does the College have accommodation?

    No, the College does not do accommodation although the Safeguarding Team can support you if you are having problems at home – you can contact the team by calling 07580 975854 or emailing safeguarding@lincolncollege.ac.uk

    Where can I go when I'm not in class?

    At Lincoln there is a Student Common Room which has an X-box, Wii, gaming computers, free tea and coffee plus much much more.